Turnaround time is 24-48 hours Monday - Friday for most requests, depending on availability. Please allow additional time for mail delivery. Items ordered from non-UW sources require additional time. Please allow 10-14 days. Rush service, for items owned by HSLIC, is available on weekdays for an additional fee. Please call at the time you submit your request for this 4-hour turnaround rush service. For non-HSLIC materials, rush requests will be processed as quickly as possible. However, since the term "rush service" varies for each of our outside sources, we cannot guarantee a specific turnaround time. Fee information can be found on the Document Services and Fees Page. Fees are subject to change without notice.
These instructions provide assistance in completing the Document Services Order Form.
User Information
- Requester's Name: This is the name of the person to whom the item will be delivered. It will also be used for billing purposes and for follow-up if there are any questions about the request.
- Daytime Phone Number: We may call you at this number if we have any questions or need information about your request.
- Department/Organization: Please include the name of your UW department or the name of your company.
- Address or Box Number: This address will be used for delivery and billing purposes.
- E-mail Address: We may contact you by e-mail if we have any questions or need information about your request.
- UW Affiliation: Please indicate if you are currently UW faculty, staff, student or non-UW.
Additional Information
-
Delivery Method: Please specify one of the following
delivery methods and any necessary additional information.
- Pick Up: At HSLIC Information Desk.
- Mail: Specify campus mail or U.S. mail
- Fax: Include fax number
- PDF File: Consult the instructions before choosing this option.
- Other: Please specify.
-
Payment Method: Please specify one of the following
payment methods and any necessary additional information. If billing
method is changed after request has been submitted, an extra fee will
be applied.
- A. UW Budget: Include budget name and number.
- B. Credit Card: Include your credit card number, the expiration date on the card, the name on the card, and the type of card (Mastercard or Visa).
- C. Deposit Account: Include your deposit account number.
- D. Send Bill to Address: Include your billing address if it is different from the address listed above. Not available for international clients.
- Not Wanted After: If there is a specific date after which you no longer need the material, include it here.
- Rush (Additional Fee) Yes OR No: If you want your request to be rush processed, indicate YES here. Otherwise, normal turn-around times apply. If you want rush service for materials owned by HSLIC, you must call 543-3436 to request this expedited service.
- Will pay Copyright Clearance Center fees if applicable? (Yes or No):Copyright royalties apply if your request goes beyond the "fair use" guidelines of the U.S. Copyright Law. Are you willing to pay a copyright fee if necessary to fill this request?
- HSLIC will use outside sources (non-UW libraries or commercial suppliers) if necessary to fill your order. For non-UW affiliated users, additional costs may be accrued. If you do not want this, indicate NO here: If this item is unavailable from the U.W. Libraries, we will try to fill your request using an outside source. If you do not want us to use outside sources, indicate this by placing NO here. Normal turnaround time can range from 10 - 14 days. Additional costs may apply for faster service for all requests. For non-UW patrons, no books will be ordered. If you do not want us to use outside sources, indicate this by placing NO here.
Citation Information
-
Please Provide as Much Information as Possible in the Box
Below: Please include as much of the following information as
possible in order for us to identify the item:
- author(s)
- article or book chapter title
- journal or book title
- volume
- issue number or month
- year
- page numbers
- Special Instructions: Please include any additional information which will assist us in filling your request.
If you have any questions, please call (206) 543-3436 or (206) 543-3441.
http://healthlinks.washington.edu/hsl/docservices/forminstruct.html